Welcome to the Terms & Conditions for Flower Delivery Penge, the leading choice for online flower delivery in Penge. These Terms & Conditions (“Terms”) form a legal agreement between you, the customer, and Flower Delivery Penge regarding your use of our website and related e-commerce services. By placing an order with us, you accept these Terms and agree to abide by them. Please read these Terms & Conditions carefully before confirming your purchase. These Terms apply to all customers in Penge and surrounding areas where we deliver our flowers.
In these Terms & Conditions, the following definitions apply:
“Flower Delivery Penge,” “we,” “us,” and “our” refer to the company providing online flower delivery services in and around Penge.
“You,” “your,” and “customer” refer to the individual placing the order.
“Website” refers to our online platform where our products and services are offered.
“Order” refers to any request by a customer to purchase our products for delivery or collection.
2.1. To place an order for online flower delivery in Penge, customers must use our website to select products, add them to the shopping cart, and follow the checkout instructions.
2.2. You may be required to create a user account or proceed as a guest. It is your responsibility to provide accurate and up-to-date information for the recipient’s name, delivery address, contact details, and preferred delivery date.
2.3. Once you have selected your products and completed the required information, you must proceed to payment to confirm your order.
2.4. You will receive an order confirmation via our website after successful payment. This confirmation does not constitute acceptance of your order, which will occur once we dispatch the flowers or confirm the order for local delivery.
2.5. We reserve the right to refuse or cancel any order at our discretion, for example, in the event of unavailability of certain flowers, payment issues, or suspicious activity. Should your order be refused or cancelled, any payment received by us will be refunded to you, in accordance with our refunds policy.
2.6. Orders for same-day flower delivery in Penge must be placed before the cut-off time indicated on our website. Orders placed after this time will be delivered on the next available date.
3.1. We aim to accurately represent all products listed on our website. However, as flowers are natural products, variations in colour, size, and shape may occur.
3.2. In the rare event that a specific flower or item is unavailable, we reserve the right to substitute it with a similar product of equal or greater value, ensuring the overall style and theme of your bouquet are maintained.
3.3. The availability of all products is subject to seasonal changes and stock levels. We will notify you as soon as possible if an item you have ordered becomes unavailable.
4.1. Payment for flower orders must be made in full at the time of placing your order via our website.
4.2. We accept a range of secure online payment methods, as displayed at the checkout. All prices listed include VAT (where applicable). Delivery charges, where applicable, will be clearly stated and added to the total order amount before payment.
4.3. Your payment will be processed at the point you confirm your order. Should there be an error in the payment process, or if payment is not received, your order will not be processed.
4.4. We use industry-standard encryption and secure payment gateways to handle all payment transactions and protect your personal information. Flower Delivery Penge does not store your complete payment card details.
5.1. We deliver flowers throughout Penge and selected surrounding areas. Confirmation of the delivery area will be provided at checkout.
5.2. Standard delivery is available on selected days, subject to availability. Same-day delivery may be available for orders placed before our cut-off time.
5.3. Please ensure that the delivery information you provide is accurate and complete. We cannot be held responsible for non-delivery or delayed delivery due to incorrect, incomplete, or unclear delivery addresses.
5.4. If the recipient is not home at the time of delivery, we may leave the flowers with a neighbour or in a safe location, where possible, and leave a note for the recipient. Alternatively, we may attempt to redeliver or contact you for further instructions.
5.5. All delivery times provided are estimates. While we aim to deliver within the specified window, circumstances beyond our control (such as traffic, weather, or supply chain issues) may cause delays. We will notify you as soon as possible if delays are expected.
6.1. If you wish to cancel or amend your order, please notify us as soon as possible after placing your order. As flowers are a perishable product, we cannot guarantee cancellations or amendments if the order has already been prepared or dispatched.
6.2. If a cancellation is possible and accepted, a full refund will be processed to your original payment method.
6.3. If your order has already been prepared or dispatched, cancellation may not be possible, and no refund will be available for perishable products.
6.4. Amendments (such as changes to address or delivery date) may be possible if requested in time. Flower Delivery Penge will use reasonable efforts to accommodate requests but cannot guarantee changes once an order has been processed.
7.1. As flowers and related goods are perishable, we do not accept returns unless products are proven to be faulty or damaged upon delivery.
7.2. In the unlikely event that you are dissatisfied with the quality or condition of our flowers, please contact us within 24 hours of delivery, providing a clear description and photographic evidence of the issue.
7.3. If we agree that the flowers delivered were not of satisfactory quality, we will offer you a replacement or a full or partial refund, at our discretion.
7.4. Refunds will only be processed to the original payment method used, within a reasonable timeframe once the issue has been verified by our team.
8.1. You are responsible for ensuring all order details, delivery information, and recipient contact details are complete and correct.
8.2. You must be authorised to use any payment method provided for an order.
8.3. You must ensure that any message to be sent with your flowers is appropriate and does not contain offensive, illegal, or defamatory content. We reserve the right to refuse to transmit any such message at our sole discretion.
9.1. Flower Delivery Penge will exercise all reasonable care and skill in fulfilling your online flower delivery order in Penge and surrounding areas.
9.2. Our liability to you in respect of any order shall be limited to the total price paid for that order, except where required otherwise by law.
9.3. We are not liable for any direct or indirect loss, including but not limited to loss of profits, business interruption, goodwill, or any consequential damages arising from the use of or inability to use our website or services.
9.4. We accept no responsibility for delays or failure in delivery due to events outside our reasonable control, including (but not limited to) natural disasters, extreme weather, strikes, lockdowns, and supply chain disruptions.
10.1. All content on our website, including but not limited to text, images, product descriptions, logos, and design, are the property of Flower Delivery Penge or its licensors.
10.2. You may not reproduce, copy, distribute, or use any part of our website without our express written permission.
11.1. We collect, store, and process personal information in accordance with current UK data protection legislation and our Privacy Policy.
11.2. Information provided by you when placing an order will only be used for the purpose of fulfilling your order and improving our service to you.
11.3. We do not sell or share personal information with third parties for marketing purposes.
12.1. These Terms & Conditions and your use of our website and services are governed by English law.
12.2. Any disputes arising from these Terms or from the use of the Flower Delivery Penge service will be subject to the exclusive jurisdiction of the courts of England and Wales.
13.1. Flower Delivery Penge reserves the right to amend these Terms & Conditions at any time, for example, to comply with changes in law or to reflect changes in our business operations.
13.2. Any updates to the Terms will be posted on our website. Your continued use of our site and services constitutes acceptance of the updated Terms.
For any questions regarding these Terms & Conditions or your online flower delivery order in Penge, please contact us via the website’s contact form. We aim to respond to all reasonable queries promptly and to resolve any concerns to your satisfaction wherever possible.
These Terms & Conditions apply to all customers using the Flower Delivery Penge website for flower delivery services in Penge and the surrounding areas. By using our website or placing an order with us, you acknowledge and accept these Terms in full.
Thank you for choosing Flower Delivery Penge for your online flower delivery needs in Penge. We look forward to brightening your special occasions with our fresh floral arrangements.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Penge, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Penge.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
